meet carrie
I’m Carrie Campbell — a hospitality executive, leadership coach, and speaker who has spent the last two decades building teams, growing leaders, and delivering once-in-a-lifetime experiences for clients through the power of people.
At Fenway Park — one of the most iconic venues in the world — I lead a high-performing team known for delivering world-class experiences to our guests and fostering a strong, connected culture behind the scenes. Throughout my career, I’ve developed talent across every level of an organization and built environments where employees feel seen, supported, and inspired to do their best work. At the heart of it all? A deep belief that exceptional service starts with an exceptional culture that takes care of its people first.
My approach to team performance is rooted in what truly drives results: clarity, trust, accountability, and recognition. When people feel connected to each other and to a shared purpose, they show up differently. They solve problems faster, communicate better, support one another, and raise the bar — together.
With a background in corporate hospitality, strategic operations, event leadership, and organizational culture, I’ve seen how recognition and thoughtful leadership can transform not just a team, but an entire business. That’s the insight I bring to every coaching session and speaking engagement — real-world experience, high standards, and a deep passion for helping others lead with purpose and intention.
If you're building something that matters — a team, a business, a culture — I’d love to be part of your journey.
TRUSTED BY
Once upon a time, I was a little girl who noticed everything.
The person quietly refilling water glasses without being asked. The flight attendant who remembered your name. The hotel front desk clerk who made you feel seen after a long travel day.
Every day, I watched how people lit up when they were recognized — how a simple, sincere thank you could shift someone’s entire day.
Then one day, I stepped into my first leadership role… and realized just how often those thank-yous get lost in the chaos of busy schedules, big goals, and constant pressure.
So I made a decision: if I was going to lead, I was going to lead differently.
I was going to create teams where people felt noticed. Where effort was acknowledged. Where culture wasn’t something we talked about at orientation — it was something we built every single day.
Over the years, I’ve helped turn groups of coworkers into connected, purpose-driven teams — where people feel valued, respected, and supported to do their best work.
And eventually, I realized this way of leading — rooted in intentional recognition — wasn’t just nice. It worked. It retained talent. It inspired performance. It created belonging. It built culture…..and it resulted in bottom line profit.
Now, I speak, coach, and teach others how to lead the same way — with heart, with purpose, and with a strategy that starts with thank you.
Because when people feel seen, they show up. When they feel appreciated, they rise. And when recognition becomes part of your culture, everything changes.
