Give new life to your teams and grow your business.
The business for caring for people starts with the ones who make it happen.
Because hospitality is an inside job.
Hospitality and tourism professionals know how to take care of everyone else.
The guests. The clients. The details.
But when the pace is nonstop and the expectations are sky-high, the first thing that slips is the people behind the service. Recognition gets pushed aside. Gratitude goes unspoken. Culture turns into a checklist.
Carrie Campbell helps leaders bring the heart back to hospitality—turning “thank you” into a strategy that fuels retention, engagement, and joy at work.
Because your people can’t take care of your guests if you don’t take care of your people.
TRUSTED BY
MEET CARRIE
Carrie Campbell is a hospitality executive and culture strategist who helps organizations build recognition-rich workplaces that perform at their best.
She brings more than two decades of leadership experience—including her current role as Senior Vice President for the Boston Red Sox—to every stage she steps on.
Her approach blends lived experience, humor, and practical tools that teams can use immediately. Carrie doesn’t just talk about culture—she’s built it.
CARRIE’S KEYNOTES
Hospitality Is An Inside Job
How you treat your guests starts with how you treat your team.
Learn to build a recognition strategy that’s as intentional as your guest experience—one that fuels engagement, retention, and genuine joy at work.
Takeaways:
Understand what meaningful recognition looks like (it’s not gift cards)
Learn to personalize feedback and tie it to impact
Create a measurable strategy that becomes part of your culture
The Power of Recognition
Recognition isn’t a perk—it’s a discipline.
Carrie teaches leaders how to move from “great job” to genuine gratitude that drives performance and belonging.
Takeaways:
Understand how people actually respond to recognition
Learn to celebrate intentionally, not transactionally
Build a rhythm of recognition that sustains performance over time
Feedback That Fuels, Not Fractures
Feedback can be the most underused engagement tool in hospitality. Carrie shows leaders how to give and receive feedback in ways that build connection, not defensiveness.
Takeaways:
Turn feedback into a shared growth tool
Create a safe environment for honest conversations
Build a culture of continuous improvement
IN ACTION
Carrie doesn’t speak from theory—she speaks from the trenches.
She’s led large, complex teams in one of the most demanding industries in the world, and she knows firsthand what it takes to create a culture that lasts.
Audiences walk away with:
A renewed sense of purpose in their work
Simple, actionable frameworks they can implement immediately
A reminder that hospitality starts on the inside
WHY CARRIE
Whether you’re planning your next conference, leadership retreat, or company offsite, Carrie will inspire your audience to build stronger teams—and stronger businesses—from the inside out.
